Job Title: Customer Service Coordinator Pay rate: £13 per hour Location: Yate, Bristol Start: ASAP Duration: 8-weeks with potential of extension Hours: Monday to Friday, 08:30 - 17:00
Join a leading manufacturing company in a vital role within our client's service coordination team. This position is ideal for a customer-focused individual who thrives on supporting clients and managing substantial contracts. You will handle queries and orders through phone and email, ensuring a responsive and effective service as part of the helpdesk team.
Key Responsibilities:
- Promptly respond to and acknowledge all helpdesk queries within a two hour timeframe.
- Investigate and resolve queries by identifying root causes and proposing solutions.
- Coordinate customer deliveries.
- Log helpdesk issues in the system and track all correspondences.
- Manage queries diligently until resolution.
- Maintain accurate records of key activities.
Requirements:
- Proven experience in administrative roles or customer service environments.
- Strong organisational skills with the ability to multitask in a fast-paced setting.
- Excellent communication skills, both verbal and written.
- A proactive, can-do attitude, with a keen eye for detail.
- Strong team player with excellent relationship-building capabilities.
Free onsite parking is available in this role, close to Yate Train Station and on the YI bus route. Please click apply for immediate consideration and a chance to join a friendly and innovative team with potential for long term growth.