Workshop & Service Manager
Full time / Permanent
Up to £40,000 dependant on experience
Hull
Our client who are a leader in the service & repair of commercial vehicles, are seeking an experienced Workshop & Service Manager to join the team. The business was formed in 1990 and grew rapidly to become one of the UK's leading specialists within their field. The organisation is reputable, longstanding and well known in the industry and puts employees at the forefront of all that they do. With endless support for development and training.
Part of a global organisation with reach across the globe for support.
The purpose of the Workshop & Service Manager is to proactively lead the efficient operation of the Service Team, by delivering inspirational service to our customers both internal and external, ensuring we deliver the financial plan for the service business in terms of gross profit, direct profit while maximising workshop utilisation, productivity, and efficiency.
With a particular focus on:
- Ensuring utilisation targets are met, controlling workshop scheduling while minimising engineer downtime.
- Building customer relationships and expanding customer base.
- Monitoring department profitability, controlling clocking's, WIP and billed hours, while minimising diverted hours.
- Managing fleet vehicles including preventative maintenance, MOT's and servicing schedules.
- Delivering daily reporting to the General Manager as required.
Duties to include:
- Strong Leadership and direction of the Service Team.
- Regular performance progress reports delivered to the General Manager.
- Continual improvement planning across the department including process/task streamlining.
- Ensure engineers time is utilised to maximise revenue stream.
- Control all aspects of the workshop including engineers, service vehicles, training, and department compliance.
- To strengthen and develop long term customer relationships.
- Together with the General Manager develop opportunities to grow the service business in terms of customer satisfaction and profitability.
- Carry out yearly staff appraisals.
- To ensure the compliance of the Financial Control Policy in relation to all Service issues.
- Ensure all document process and procedures are adhered to.
- Ensure good levels of communication between customers and service reception staff, on order numbers, pricing, WIP and timely job completion.
- To promote good inter-departmental working relationships.
- Keep up to date with all manufacturers' bulletins and information; ensure that any of the information in these is passed on to the relevant staff in a timely fashion.
- Deal fairly and constructively with all staff issues and advise your General Manager of any issues or problems if they are out with your remit.
- Ensure that our companies' code of conduct for customers, suppliers and staff is always adhered to, as to maintain the company's integrity and transparency policy.
- Observe, apply, and always comply with the Group Health & Safety and Environmental Policy and report to the General Manager any breaches of this policy.
Desired attributes:
- Extensive experience working within commercial vehicle parts
- A technical mind
- Ideally a technical or engineering background and/or qualifications
- Management experience
- Strong, robust approach
- A hands on approach to working in a workshop environment
- Able to work on own initiative.
- Be self-sufficient.
In return you will be offered a competitive salary with regular reviews and a KPI driven annual bonus. This role will be a part of the Senior management team.
In addition to this:
- Excellent pension scheme
- Discounted medial insurance.
- Life assurance
- Various discounts
- Wellbeing / mental health support
- Referral scheme
- Excellent holiday allowance
- Great training and career development opportunities
- Performance and recognition awards
- Opportunity to travel for events.
If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.
Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.