Are you passionate about digital learning and looking to make a difference in the environmental sector? Our client is seeking a dedicated Digital Learning Executive to help them deliver top-quality learning experiences through our online platforms.
Key Responsibilities:
Digital Learning
- Maintain and update our online learning platform (Moodle) and CRM booking system (iMIS).
- Utilize the e-learning software to create engaging course content using Articulate tools.
- Monitor policy outputs for digital learning opportunities.
- Continuously improve current digital learning resources.
- Update and maintain course pages on the website.
- Maintain templates for digital learning production, assisting trainers in providing content in the appropriate style, tone, and format.
General
- Handle bulk bookings from organizational clients, raise related invoices, and keep appropriate records.
- Book venues and coordinate logistics for face-to-face training workshops.
- Produce learning materials for face-to-face courses (content provided by trainers).
- Act as the key contact for administrative queries from delegates and trainers during online and face-to-face courses.
- Obtain feedback from delegates and close the feedback loop.
- Manage the professional development email inbox.
- Work with the Content team to monitor course marketing on the website and social media channels.
- Maintain concise delegate, client, and instructor records in CRM (CiviCRM).
- Respond efficiently to client/delegate queries received by phone, email, or at course venues in a way that encourages future bookings.
- Support the ongoing progress in digital good practice across the organization.
- Perform other learning and accreditation tasks as needed in support of the team.
Qualifications
- Excellent customer service skills combined with experience working in a progressive learning and development environment.
- Experience creating digital learning as part of blended learning courses and development programs.
- Excellent time management, organizational, planning, and administrative skills.
- Proficient in Microsoft Office 365.
- Experience working with CRM systems (ideally CiviCRM).
- Strong experience in digital learning design and administration utilizing Articulate tools or similar.
- Strong experience maintaining Moodle LMS or similar.
- Ability to liaise with stakeholders at all levels, including senior executives.
- Strong interpersonal skills, the ability to work independently, and engage effectively within a team.
- Excellent written and spoken English with close attention to detail.
- Flexible, enthusiastic, self-motivated with a willingness to learn new skills.
- Experience translating technical reports and information into accessible, interactive e-learning.
Desirables
- Experience working within the water or environmental industries.
- Experience working with or for a membership body of a professional institution.
- A good understanding of, or interest in, environmental issues.