Collections Agent
REED are recruiting for a Logistics company based in Poole.
Reporting to Head of Finance, you will be working 37.5 hours per week, Monday- Friday. You will be responsible for negotiating reliable payment and managing a portfolio of customers.
This is a permanent position offering an annual salary of £24,500.00
What We Can Offer You:
30 days annual leave (inclusive of bank holidays) increasing with length of service
Employee discount on U-Drive rental including discount for friends and family
Company sponsored training and development opportunities
Access to Employee Discount Program offering savings on over 3,000 retailers
Employee Assistance Program in partnership with Health Assured
On-site parking
About the Role
Duties:
- Handling a high volume of inbound and outbound calls with customers
- Negotiating, implementing, and monitoring reliable repayment resolutions
- Processing payments
- Communicating with customers through emails to encourage engagement from unresponsive customers
- Managing a portfolio of customers, ensuring payment plans are maintained
- Updating our database and systems to keep an accurate record of activities
- Working with collections and litigation to ensure our customers understand the process
- Developing litigation knowledge to support with filing and submitting cases to court and responding to customers effectively
About you
- The successful candidate will have an analytical and problem-solving mindset and be able to negotiate effectively.
- They will have excellent time management skills and strong organisation abilities.
- They will be a good communicator and have strong IT skills within Microsoft Office.
- Previous inbound and outbound contact centre experience
- Excellent written and verbal communication skills
- Efficient IT skills and confident using Microsoft Office and accounting software
- Ability to negotiate effectively