Service Director - Employee Assistance Programmes (Counselling)
Gloucester Based with some regional travel
£82,000
REQUIREMENTS
- A proven record of leadership and decision making skills, at Business Unit director level
- Demonstrable experience in delivering financial targets and supporting business growth
- Proven people management and leaderships skills, including leading teams through organisation change
- A good understanding and experience of the Employee Assistance Programme (or a closely related) sector such as occupational or digital health, medical insurance and/or call centre service delivery is ideal
- Proven ability to deal with multiple issues simultaneously in a highly dynamic environment. Experience of working in a B2B sales environment would be beneficial
- Understanding of counselling and therapy models, would be desirable.
OVERVIEW
Compass Corporate Services are delighted to be partnering with an esteemed complex care provider who additionally also operate an established EAP provider, whose clients include the BBC and the Royal Household to name a few. Together we are seeking a Service Director, who, reporting to the Director of Wellbeing Strategy & Services will have accountability for the operational, financial and quality performance of the business. This includes the management of quality, safety and risk; cost control, delivery of financial targets and budgeting; employee engagement; securing growth and developing new service offerings; maintaining and retaining key customer accounts (the businesses we support); ensuring high customer service standards and an effective EAP service to our clients (the people using our services).
As Service Director you will provide leadership ultimately ensuring the service operates in line with the holding groups values and ensuring that colleagues are engaged, supported and developed to deliver high standards of support to clients. You will ensure that a clinically appropriate counselling service is provided to clients, implementing a step-care model, underpinned by effective clinical governance and risk management, and delivered by appropriately trained and accredited counsellors.
You will work closely with the holding groups Senior Leadership Team, to ensure the success of the business, and will have accountability for the delivery of all financial, commercial, quality and performance targets.
INTERVIEW PROCESS
Two stages: First stage interview will be a more informal in style and consist of an interview over Teams with the Director of wellbeing strategy and services & HR business Partner. The second stage will consist of a formal presentation to be followed by competency and scenario based questions.
RECOMMENDATIONS
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 of John Lewis vouchers for each successful recommendation.
CONTACT DETAILS
If you would like to be considered for this exciting opportunity or would like to request a full job description, please contact Adam Brenton directly.