As a Middletons Tours Administration Assistant, you'll be responsible for maintaining the seamless operation of the business by preparing important information to send to customer, handling sales enquires over the telephone and email, and be active in your search for generating business, whilst also managing existing accounts to maximise profitability. Your main focus will be the customer and working on solutions that best suit the customer's needs as well ensuring our high customer service level is continuously maintained.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.
Role and Responsibilities:
- To provide the highest levels of customer service by providing a knowledgeable, courteous, responsible and efficient service, projecting the quality image of the brand and the Company.
- To communicate with customer via telephone and email to discuss important information prior to departure.
- To prepare letters, cancellation documents, gift vouchers and brochures to send to customer.
- The successful applicant will be highly motivated, efficient and organised. You must be used to working in driven sales environment and possess excellent communication and customer handling skills.
- Assist with Travel document process liaising with the relevant departments to ensure all the elements of the holiday are brought together and customers have the correct documents for their holiday.
- Admin duties - assist with room requests, understand the customers neds and liaise with the hotel/supplier to ensure that the they can meet the customers requirements, advise the customer if there is any relevant additional costs.
- Forging relationships with hoteliers and suppliers is paramount, as you will be making bookings, updating numbers and discussing key information to ensure each tour runs perfectly.
- ttention to detail is essential. You will need to be diligent, remember key information and have an excellent and professional telephone manner.
- You will need to be constantly aware of how the sales team are selling - ensuring that you are communicating numbers to suppliers.
Are you the right candidate?
- We're looking for someone with strong knowledge of UK and European geography, who has a keen interest in the products we offer and the Coaching Industry.
- You'll possess the ability to analyse and resolve complex issues, you'll be an excellent problem solver with a love of thinking analytically.
- We require someone who can support peers involving numerous and varied internal & external stakeholders with differing interests and priorities. You'll have excellent stakeholder management skills and will be able to work efficiently in an organised manner.
- You'll be confident with standard Microsoft packages such as Excel, Word and PowerPoint with the ability to quickly grasp new IT systems.
- It is imperative that you possess excellent communications skills. You will have a collaborative approach with the ability to work effectively with leadership and the wider team.
- You'll possess the ability to manage your own day effectively, whilst prioritising your own tasks.
- It is imperative that you possess excellent communications skills. You will have a collaborative approach with the ability to work effectively with leadership and the wider team.
- And finally, we are looking for an individual with a resilient approach to change and challenging tasks, you'll have determination to deliver the company's long term vision with the ability to display excellent interpersonal and communication skills.
This is a fantastic opportunity for an individual seeking a rewarding role in a successful and growing team of likeminded individuals. As the next Administration Assistant, you'll have the opportunity to develop your role within the company, providing support to other team members to reach overall goals/targets.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management.
Starting Salary: £23500 - £25000