3rd Line Support Engineer - Cheshire - £40K
My Client, an MSP based in Cheshire are looking for a 3rd Line Support Engineer to join their technical team.
Main duties
- Assisting and backing up the team.
- Skillfully identifying software and hardware issues and resolving most client concerns through remote networking and on-site visits.
- Ensuring top-notch customer service by promptly addressing client issues, maintaining communication, and updating clients on progress.
- Offering first and second-tier support for hardware, software, audio-visual, and telephone equipment.
- Being flexible to undertake additional tasks as needed
- Pursuing and obtaining Microsoft Certifications for IT Professionals
- Conducting IT audits for new clients and presenting reports, including meetings to discuss findings and recommendations.
Benefits
- Company van including a fuel card for business use
- Workplace Pension
- Free Parking
- 28 Days Annual Leave
Personal attributes
- Open to learning and adaptable
- Demonstrating strong initiative
- Excelling in communication
- Maintaining excellent attendance
- Collaborating effectively within a team
- Experienced in various Microsoft Operating Systems
- Proficient in Microsoft Office applications
- Understanding WAN & LAN networking principles, such as TCP/IP, DHCP, and DNS
- Microsoft certification is advantageous
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