At Aldi, our only goal is offering amazing value to all our customers. This is enabled by our understanding of our customers, and our ability to engage and support them throughout their shopping journey.
Based in GB, our International Customer Interaction (ICI) department plays a pivotal role in solidifying our position as a leading retailer. We collaborate with local teams across 10 countries, fostering a global network dedicated to developing and delivering exceptional customer capabilities.
At the forefront of ICI is our Customer Strategy team. This team works to:
- Define and execute a CI strategy that is based on the latest insights, engaging with stakeholders from all markets to set a clear vision, defining objectives and milestones, and communicate direction to all relevant teams.
- Facilitate the development of detailed implementation plans through operating working groups, and make sure that these all combine to achieve our strategic objectives.
- Work with our Global Strategy Office to ensure that our CI strategy aligns to overall business strategy.
- Lead and support strategic projects that result in delivery of the overall strategy and associated targets
We are seeking a highly motivated individual to join our dynamic team as a Strategy Consultant focused on developing effective strategy processes and local CI organisational structures. The role will be based at our Tamworth office.
The ideal candidate will be a strong, forward-thinking professional with an approachable but assertive presence in the working environment. Expertise in operating model design and corporate strategy is required. Previous experience of this in a grocery retail environment would be advantageous.
Your new role:
Strategic Development:
- Identify strategic opportunities within the business that can support the delivery of the CI Strategy and associated targets.
- Lead and deliver strategic projects.
- Continue to monitor strategy and project implementation progress, through collaboration with the relevant national and international teams, including building a clear picture of the commercial and operational performance of the relevant parts of our business.
Organisational Design & Operating Model Development
- Identify any changes required to Aldi's Customer Interaction organisation and operating model required to enable the strategy.
- Work with relevant stakeholders and senior leadership to ensure organisation and operating model changes are aligned and implemented.
- Continuously monitor the effectiveness of the organisation and operating model by tracking key performance indicators and adjusting based on ongoing evaluation and feedback from stakeholders.
- Coordinate supporting activities, including working with financial modelling and research teams, to monitor the performance and implementation of new or adapted Organisational structures.
- Design and implement new processes to support new or adapted Organisational structures.
- Prepare comprehensive updates for senior management and committees.
- Collaborate as required with relevant stakeholders, teams, and working groups to ensure a consistent and clear understanding of Organisational structures, develop responses to unexpected events, and answer specific requirements from senior management.
Process Design & Continuous Improvement
- Implement a continuous improvement culture by regularly reviewing and refining processes based on feedback, performance data, and evolving business needs.
- Identify potential risks associated with process changes and develop mitigation strategies to address them.
- Lead change management activities throughout the business.
About You:
- Experience in organisational design principles and best practices
- Experience working with multiple stakeholders to drive topics forward
- Ability to multi-task on various projects
- Working in team environments – being a team player
- Working with ambiguity and taking ownership of deliverables
- Ownership and maintenance of strategic documentation that will be discussed and used by senior stakeholders
- Creation or ongoing development of business processes, organisational designs and change management
- Experience working in a fast-paced and high growth environment, ideally within ecommerce/retail/grocery/tech
- Able to work well under pressure
- Knowledge of Microsoft Office, along with the ability to quickly understand new software
- Strong interpersonal, written and oral skills
- Logical and efficient
- Highly self-motivated
- Excellent analytical skills and an informed, evidence-based approach
- Analytical thinking
What You'll Get In Return:
- Salary starting from £52,985 rising to £61,030
Monday to Friday, 8am to 4:30pm, with the op