Job Title: Receptionist
Reports to: Office Manager
Job Purpose: London School of Management Education (LSME) is a Higher Education provider based in East London with niche areas of Business Management, Hospitality & Tourism, Health and Social Care, Teacher Training and Accounting and Finance. LSME is a forward-thinking, fast-paced, highly innovative college looking to build a team of creative and competent staff. It is currently seeking a suitable candidate as a Receptionist.
Objectives:
- To provide receptionist duties and administrative assistance to all departments of the College,
- To act as the first point of contact for College enquiries and to generally support all management staff, and
- To deliver friendly, efficient service and to create a warm and welcoming atmosphere to all visitors, staff and students.
Key Responsibilities:
- Meeting and greeting visitors in a professional and courteous manner,
- Managing and answering the telephone switchboard and directing calls as necessary,
- Recording complete phone messages,
- Greeting, assisting and/or directing students and visitors,
- Ensure that the College reception area clean and presentable at all times,
- Promoting a professional image of the College at all times and be knowledgeable about the courses offered and keeping up to date with the necessary details,
- Always adhere to all College policies and procedures,
- Be involved and contribute at team meetings,
- Participate in all necessary trainings,
- Providing assistance to the Senior Management as required,
- Maintaining appointments diary,
- Monitoring visitor access and maintain security awareness,
- Monitoring and maintaining office equipment including an adequate inventory of office supplies,
- Maintaining sign-in Fire register, coordinating the Fire Register and the Visitor Book to ensure that all students/visitors sign in appropriately. Be fully conversant with all emergency and evacuation procedures,
- Directing visitors to the waiting area while relevant staff are notified of the arrival of the visitor,
- Communicating with the Office Manager when the reception area is going to be unmanned and ensure that a back-up person has taken responsibility for the area during the College Receptionist's absence,
- Attending professionally to enquiry emails,
- Regular checking of the suggestion box,
- Picking up and routing posts and mail,
- Keeping up-to-date data on vehicle registration numbers,
- Providing administrative support to the Faculty,
- General administration including filing and photocopying, typing/data input as required,
- Maintaining the College Academic system and student records, if required,
- Liaising with the LSME Management and key staff in the College on administrative and support matters,
- Generating and distributing the agenda and minutes of any College meetings and related correspondence,
- Arranging bookings of meetings as directed, and
- Dealing with internal (students) and external general enquiries.
Academic Qualification:
A postgraduate academic qualification is preferable.
Person Specifications:
- Fluent in written and spoken English,
- Computer literate (good working knowledge of MS Word, MS Excel and Outlook) and be able to work independently with little or no supervision,
- Professional conduct in all interactions with college staff and students,
- Public relations skills,
- Punctuality and ability to follow procedures,
- Exhibit flexibility, reliability, confidentiality and honesty,
- Ability to solve problems, prioritise work, take own initiative and meet deadlines efficiently,
- Ability to maintain thorough and organised student records,
- Ability to work with diverse groups of people and teams, and
- Excellent ICT skills to help update students' assessments, portfolios and support students in using ICT.
Right to Work in the UK: Candidates must have the right to work in the UK.
LSME abides by the 'Mindful Employer Charter' and is a 'Disability Confident' employer.
Job Type: Full-time (Contract)
Location: On-site (Gants Hill, Ilford, Essex IG2 6EY, UK)
Salary: £25,000 (Gross per annum)
Job Start Date: 1 August 2024