Customer Service Advisor - German Speaker London / Hybrid
Tired of 5 days in the office?
Interested in hearing about a Health & Wellness company with a difference?
Looking for rewarding work that allows you to have fun and develop at the same time?
Maybe we should be talking.....
The Juice Plus+ Company is a multi million turnover competitor in the health and wellness industry, utilising a unique combination of direct sales and e-commerce to market our plant-based nutritional products, in pursuit of our mission to "Inspire Healthy Living Around the World."
The role of Customer Service Advisor, is to provide specialised, advice and support to our Juice Plus+ Partner community, with the aim of enhancing and strengthening our service. The ambition of this support offering, is to enrich the "Partner Journey" relationship experience and contribute positively to our brand proposition in a competitive and growing market.
With training provided across all geographical markets, the role of Customer Service Advisor will be to develop into a subject matter expert, for all our countries in the EMEA region, providing competent, cross-regional support on all mid and high level Partner issues and queries. This position will be fundamental to supporting the continued growth of the business within existing and new markets/countries, and across existing and new products and services
Your day to day
- Work as an integral part of the EMEA Service Centre Solutions team to deliver exceptional support across all markets, with particular focus on our German market
- Strive for a first-time resolution of all high level enquiries via phone, email and social media or other channels, in a timely and informative manner, seeking support/advice if needed from Supervisors or Manager
- Handle order-related queries, and manage questions on Compensation Plans, Price Changes, Incentive Changes and other similar inquiries
- Contribute to a culture of continuous improvement and outstanding standards, through the on-going identification of improved methods, strategies, and opportunities to enhance the "Partner Journey" experience
- Evaluate and provide ideas on methods to facilitate operational improvements
- Continuously keep up to date with new product information, business processes or systems by participating in formal and informal training opportunities in-house
- Support and analyse technical issues for Partners
- Provide assistance on any other ad hoc Customer and Partner support related tasks as needed.
- Undertake other tasks/responsibilities as required by the leadership team
You will bring
- Fully fluent in German and English to an excellent spoken and written standard
- Experienced in working within a customer service environment, with evidence of ability to provide an exceptional level of service
- Ability, and keen desire to further develop a greater understanding and awareness of cultural differences across all EMEA countries, to facilitate an enhanced and highly collaborative Service Centre / Partner experience
- Outstanding and pro-active communication and critical thinking skills (active listening and investigating appropriately for relevant information leading to efficient problem solving)
- Ability to learn process and procedure quickly through appropriate training
- Ability to calmly respond to Partners whatever the circumstances, work under pressure and prioritise
- Strong multi-tasking capability.
If you speak fluent German & English, we would love to start talking to you. Our hybrid working model is a perfect opportunity to achieve a greater work life balance and avoid that lengthy commute...but also enjoy some of the best river views in London when you are in the office!
Please do share your details with us ...today!
Benefits
- Healthcare Cash Plan plus money off shopping!
- Fun social activities
- In-house personal trainer
- Employee Assistance Programme - Advice , Counseling...
- Hybrid working
- Training & Development
- Life Assurance
- Pension Plans