On Site Support Technician required for A Legal Firm in City of London up to £44k
A Fast Growing Global Firm is seeking an on Site 1st/2nd Line Technician to join their team in their City of London Office.
This role would be based from the office from Monday-Friday 0900-17:30pm
Essentials
Interface directly with all Firm personnel in order to provide telephone, remote and desk-side
client technology support on all application, hardware, hardware peripheral, telephony and
network related issues.
- Set-up and support internal and external meetings, presentations, conference calls and events as
- Interface directly with all Firm personnel in order to provide telephone, remote and desk-side
- Assist in configuring and supporting the various web conferencing platforms used to facilitate meetings (e.g. Webex, Zoom, Teams.)
- Adhere to incident management, change management and knowledge management processes and best practices. Ensure effective incident lifecycle management by carrying out
- Comprehensive information gathering and documenting troubleshooting steps whilst ensuring incidents are escalated in a timely manner where required. Ensure end users are kept up to date with progress on their incidents and requests using effective communication and keeping the Service Management System up to date.
- Must also track multiple similar incidents and be able to identify and initiate Major Incidents, communicating these to IT colleagues and users as support assigned Firm personnel.
- Responsible for the imaging, installation and configuring of firm machines and assisting with the setup of BYOD devices.
- Responsible for liaising with vendors in order to troubleshoot and repair hardware issues e.g.
laptop/desktops and AV.
Apply today to be considered!