Coordinator/Administrator - Uxbridge
£28,000-£30,000, 4pm finish on a Friday, free on-site parking, fancy Uxbridge offices!
Our client, a privately owned organisation with a luxury product range, is now seeking an experienced Coordinator/Administrator to join their team in their glamorous Uxbridge based offices.
(This role could encompass/ is similar to Internal Sales/Client Services Coordinator/Order Processor types of roles)
The company is full of down-to-earth and chatty characters, so they are looking for a like-minded person to join them long term!
There is progression available for career-driven individuals, and full support and product training will be given when starting out. If you have outstanding customer service skills and previous experience in a role involving managing customer queries/quotes/orders, please apply today!
Responsibilities include:
- Sending out product samples- hand holding the client through to order and delivery
- Being knowledgeable in the overall product range to answer technical queries about products and their suitability for the client
- Processing email orders
- Taking incoming sales calls
- Covering the live chat system
- Answering customer queries via email or incoming calls
- Speaking to the warehouse team regarding ETA's, delivery queries, etc.
- Contacting customers to advise of any out-of-stock products or delays and offering alternative products if needed
- Retaining product knowledge
Experience Desired:
- Previous experience within sales and service
- Strong IT skills and comfortable using multiple screens
- Fantastic telephone manner and strong writing skills
- Will thrive working in an upbeat office with lots of banter!!