Head of People - Property Sector
Location: Central - London, Greater London
Hours: Monday - Friday
Salary: Circa £50,000PA
Our client is looking for a highly organised and personable Head of People to support the business in growing and developing their Front of House team. You will be responsible for the management and development of the team ensuring that they align with the companies values and deliver memorable customer experiences throughout their portfolio.
You'll manage your own team, who are based across multiple commercial properties in central London and a satellite team. Your main role will be to ensure the team is aligned with the companies core goals and strategic values, ensuring that a high level of customer service is delivered across our properties.
You will be based in Central London, and you will work hand in hand with their Property Management, Facilities Management, Finance and Community Management teams.
The ideal candidate will have strong Human Resources knowledge and skills to support TUPE & recruitment, as well as driving performance from the team.
If you've been dreaming of developing a large team and creating a modern, inclusive and motivated workforce, then this is the job for you!
**PREVIOUS EXPERIENCE IS REQUIRED**
Main responsibilities:
Management of a brilliant team
- Direct Management of all on-site and remote employees.
- Conducting regular check-ins and quarterly reviews.
- Arrange and manage any cover for employees absence.
- Develop playbooks, training manuals and regular training to continue to develop and enhance the teams skills and performance.
- Develop and implement career pathways and strategies for the Front of House department.
KPIs and tenant feedback
- Review and monitor Front of House performance in line with agreed KPIs and SLAs.
- Manage and collate all KPI information in relation to the department for in-house and client reports.
- Obtain regular tenant feedback.
Recruitment and HR
- Manage and coordinate the recruitment of all Front of House employees.
- Manage TUPE process, where there is a transfer of individuals.
- Onboard all new members.
- Manage all HR matters.
- Manage all HR files and records.
- Provide and implement coaching, mentorship and training.
Stakeholder coordination
- Work collaboratively with the companies operational departments ad coordinate between property management, facilities management, finance and community teams.
- Coordinate suppliers.
Reporting
- Review of Front of House weekly reports.
- Provide a weekly report on your teams performance to the Exec team.
- Report quarterly on the tenant feedback.
Experience required:
Essential
- People Operations Manager or Human Resources experience
- Staff management experience
Desirable
- Track record of leading and motivating high performing teams.
- Front of House experience
- Hospitality/hotel experience
Company Benefits:
- Performance-related bonus
- Private healthcare
- Two paid charity days each year
- 25 days annual leave, not including public holidays and Christmas closure
- £75 birthday bonus
- Quarterly feedback. Development, learning and mentoring opportunities
- Excellent opportunity to develop within an award-winning, innovative company
- Contributory pension
- Friendly team - with monthly socials like pizza evenings and brunches at Dishoom
Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.