Outreach Administrative Assistant
A leading organisation based in Belfast are currently seeking an Outreach Administrative Assistant to join their team.
This is a Full-Time Fixed Term Contract for 2 years (has the possibility of being extended thereafter).
Working hours: Hybrid Working with 3 days per week in the office and 2 days working from home.
With a salary of £26,551 per annum (dependent on experience)
Job Role:
Working as part of the outreach team, you will be responsible for maintaining excellent relationships with the businesses stakeholders as well as providing full administrative support.
Essential Criteria:
- Minimum of 2 years administration experience ideally with working in an office environment.
- Customer service/care experience.
- Minimum of 5 GCSEs, Grade C or above, including Maths & English or equivalent and/or relevant courses and certifications.
- Demonstrable experience of working with a CRM system or database like Salesforce.
- IT proficient with experience of using Microsoft Office (especially Excel, Word & PowerPoint).
- Experience of scheduling.
- Excellent communication skills, both written and verbal with the ability to communicate with stakeholders at all levels.
- Ability to manage and prioritise a busy workload while working under pressure.
- Ability to work on your own initiative as well as part of a team.
Main Duties and Responsibilities:
- Provide high quality administrative and logistical support for key Fundraising Appeals.
- Support Outreach officers with administrative and logistical tasks related to key outreach events including arranging travel, visas, etc., as necessary for any overseas/external visitors to the region.
- Assist the outreach team in the management of the volunteer programme including ensuring existing volunteers are adequately supported and resourced and supporting the recruitment process for new volunteers.
- Proactively deal with queries from supporters via telephone, email, web, and post applying a professional and courteous manner, maintaining the highest possible standards of donor care at all times and in accordance with our Supporter Charter.
- Manage relationships with key third party suppliers including mailing and fulfilment agencies to ensure agreed logistical service levels are delivered to a high standard.
- Ensure timely and accurate opening of daily post, preparation, and processing of donation batches, recording all donations and related details on CRM platform (Salesforce), and ensuring prompt acknowledgment to donors, within agreed key performance indicators.
- Other administrative duties as directed by the Outreach Manager, Donor Services Lead and Head of Region.