Customer Service Administrator
Mid Kent
£26,000 DOE
Monday to Friday, full time with hybrid working
We have an exciting opportunity for a highly motivated and personable Customer Service Administrator to join our client's busy and fast paced team.
Duties include:
- Dealing with a high volume of B2B enquiries via telephone and email, delivering exceptional customer service both externally and internally
- Document and call management using Salesforce, recording accurately in a fast-paced environment
- Ensuring adherence to agreed SLAs dependent on the customer
- Building and maintaining great customer relationships with a range of different corporate clients over the phone and via email
- Generating quotations and dealing with billing enquiries
- Problem solving, creatively managing any issues for customer base through to resolution.
- Generating weekly/monthly reports accurately using Excel
- Any other general administrative tasks as required
The successful Customer Service Administrator will have / be:
- Experience in a relevant customer service role ideally within an office based environment
- Good Excel skills - able to create formulas would be an advantage
- Happy to problem solve and deal with complaints
- Able to work well under pressure and meet deadlines
- Calm, confident and polite on the phone, able to build professional relationships with ease
- Excellent attention to detail
- A solid CV demonstrating reliability - job hoppers need not apply!
In taking on this Customer Service Administrator role, you will be working within a stable, long term position within a company/team who have not ever had to make redundancies, and have the opportunity to be recognised for hard work and rewarded through career progression.
This company offer hybrid working, a competitive salary of up to £25,300 dependent on experience, a nice modern office environment and the opportunity to keep busy managing your own workload independently! Following successful probation, you will also receive a £500 salary increase.
If this sounds of interest to you, please APPLY NOW - this role won't be around for long!
This role is being handled by Alarna Stocking, Recruitment Consultant for Pearson Whiffin Recruitment.
Not quite the right role but still looking?
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
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By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!