Service Administrator - Basingstoke
Hours: Monday to Friday 08:00 - 17:00 - office based
Salary: Up to £28,000
A new opportunity has arisen to join the business as a Service Administrator within our Service team at our Basingstoke site.
What you'll be doing:
- Create estimates and communicate to customer for authorisation
- Work together with reception in loading your workshop
- Effectively evaluate and run all daily activities with workshop control
- Guide, advise Technicians with ongoing repairs
- Keeping up to date with DAF processes and procedures
- Constantly look for opportunities to improve labour efficiencies
- Monitor all work in progress
- Adhere to company operating procedures
- Ensure that the customer's requirements on order numbers are met before issuing instruction to Technician.
- Carry out contract review
- Liaising with customers via phone, email and customer portal.
- Raising estimates & liaising with customers in regards to authorisation for work to be carried out.
- Raising final cost invoices and Purchase order numbers
- Invoicing of job cards
- Assisting reception when required with customers, arranging bookings and telephone enquiries
What we need from you:
- Strong administration experience - previous service admin experience desirable but not essential
- Excellent customer service skills
- Organised and good attention to detail
- Ability to adapt quickly
- Previous experience using invoicing systems
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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