We are actively recruiting for a 'Sales Support Administrator' to join a global company who have their UK Head office based in Milton Keynes. The position offers remote working for 1 day a week, and the 4 remaining days MUST be office based.
Overall objective:
Provide accurate and on time administrative service and support to the account managers and wider team to deliver a superior customer experience and consistently great service.
Main Responsibilities:
- Ensure World Class Service for Customers.
- Providing business support to Key Account Manager(s).
- Cultivate customer relationships within portfolio of accounts.
- Prepare and maintain customer accounts, containing all aspects of prices codes and contacts.
- Preparation of quotes for review by key account managers prior to confirmation to customers.
- Assist in managing commercial projects in collaboration with key account managers.
- Customer Presentations - prepare presentations for Technical Department as and when required.
- Supporting in the business reviews, which happen twice a year.
- Ensure an efficient service on all aspects of Customer Documentation, Questionnaires, Product Information Documents etc.
- Customer visit support.
- Managing multiple competing priorities for yourself and the sales team.
- Processing sample requests, trial orders and price quotations, from initiation through to completion, and ensuring system accuracy and customer and internal satisfaction throughout.
- Take ownership for transitioning Customer projects / new wins from scale up to production - preparation of monthly reports of New Wins.
- Respond professionally to internal and external inquiries using systems knowledge, creative investigation, innovative follow up and problem solving techniques.
- Provide the business with timely information on client's requests, insights, and communications.
- Communicating effectively with the teams who are often out on the road or are not UK based.
- Have personal leadership skills and the ability to build strong relationships across functions.
- Investigate and assist in resolving customer complaints as necessary.
- Monitor customer market products, and brands using Global New Product Database and trade journals.
- Preparation of results for Monthly reviews with Key Account Managers.
Functional Skills and Competencies:
- Effectively use KPIs to monitor performance.
- Demonstrates ability to develop sales relationships with key customers to win business.
- Possesses ability to generate new business, with assistance of experienced account professionals.
- Holds basic knowledge of customer strategy, initiatives, priorities, and launch processes.
- Knowledge of competitor activities with key customers.
- Possesses ability to assist in sales presentation development and delivery.
- Has the ability to capture and clearly communicate brief requirements.
- Understands annual budgetary parameters (Annual Operating Plan process).
- Develops effective relationships with colleagues.
- Holds basic negotiations skills.
Position Qualifications/Experience:
- University degree preferred or 2 year's experience in a role supporting sales manager/s or in B 2 B customer service.
- Demonstrated ability to develop relationships with customers.
- Demonstrated ability to develop basic Account Development Plan.
- Proficiency in Microsoft Word, Excel, PowerPoint, SAP & Sales Force is essential.
Required competencies:
- Communicates clearly in written and verbal form.
- Demonstrates effective listening skills.
- Excellent administrative skills.
- Attention to detail and accuracy in work produced.
- Ability to learn new software systems.
- Can work under pressure and prioritise to meet deadlines.
- Ability to work both independently and as a team member.
- Delivers results and meets customer expectations.