Job Title:
Client Services Executive
Salary:
Competitive
Location:
Manchester City Centre
Hours / Days:
35 hours per week (Monday to Friday)
Job Responsibilities:
- Act in a professional and courteous manner at all times to maximise the client experience
- Deal with enquiries with a sales-minded attitude to identify opportunities in which our client can assist
- Demonstrate extensive knowledge of the departments within our client
- Communicate with clients regarding their legal queries and guide them to the appropriate department
- Consistently obtain and process all essential client information accurately on internal system
- Ensure customer enquiries are picked up promptly by the relevant department
- Maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations
- Use all methods of customer communication, including phone calls, email and text messaging
The Person:
- Ability to act as liaison between new clients and departments, by delivering accurate contact information and a detailed description of all queries
- Strong customer service skills and a sales-minded attitude
- Adaptability and willingness to change in accordance with the needs of our client
- Experience in telephone-based customer services
- Attention to detail is essential
- Professional and proactive approach to work
- Experience of using Proclaim Case Management system would be advantageous, however full training will be provided
Please note that The Recruitment Co. are an equal opportunities employer
CPProfessional