We have a fantastic opportunity to join the Age UK's Information & Advice Line team as a Benefits Adviser. With living costs rising and the need for financial support ever growing, we are building a dedicated team of Advisers to guide and advise older people on the relevant benefits available to them.
We are looking for motivated individuals to join this team as a Benefits Adviser.
As a Benefits Adviser, you will provide information and advice to/for older people relating to benefits, conduct benefits entitlement checks, complete benefit application forms, and support older people with their claims. In doing so you will be utilising your experience and excellent communication skills to provide a vital service to older people across the UK.
If you have a knowledge of the issues affecting older people and a passion for helping others, then this may be the role for you!
Please note that our Benefits Service is operational Monday to Friday, 9am to 5pm.
This role offers hybrid working between home and either our Blackpool or Ashburton office. After initial training, the requirement will be to work from the office one day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour's commute.
Age UK Internal Grade: 8N
Must haves:
- Knowledge of issues affecting older people e.g. the health system, social care etc.
- Passion and enthusiasm for helping people in later life.
- Experience of telephone-based customer service.
- Excellent active listening.
- Ability to work within required parameters with regard to call handling.
- Personally resilient.
- Excellent oral and written communication skills.
- Competence in IT skills including Microsoft products and CRM systems.
- Accurate with attention to detail.
- Calm, empathic, compassionate.
- Committed to providing a high-quality service.
- Committed to a team working approach.
Great to haves:
- Working knowledge of the benefits system and benefits.
- Previous experience of working in an information and advice services role.
- Previous experience of working in a Contact Centre type environment.
- Previous experience of working in a hybrid role
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
For a full list of benefits please click here https://about-us/jobs/employee-benefits/
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.