The Company:
Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation.
The Job:
On behalf of our client we are seeking a Team Manager. Working for a legal firm in central Bristol you will be reporting into the Assistant Operations Manager and will have responsibility for a team of approximately 20 Case Handlers and Office Assistants. This is working in a regulated environment.
Responsibilities within this role will include:
- Meeting and seeking to exceed service level agreements by actively managing work levels, quality and resources within the team.
- Using various management tools and methods, managing work quality, policy compliance and service standards, including MI, league tables, audits.
- Ensuring supervision meetings and appraisals are undertaken with your team.
- Developing talent within team by identifying individuals' potential and actively supporting them through delegation, coaching, mentoring and training
- Supporting team with technical and day-to-day queries
- Leading committees, projects and initiatives
- Pro-actively building and maintaining strong working relationships with clients, through actively engaging with clients on a day to day basis.
The Person:
For this role, our client is looking for someone who has:
- Previous management experience
- Ideally experience in insurance or financial services or a regulated company
- Client care skills
- Experience of working within a volume caseload environment
- Ability to multi task
The Benefits:
Contributory Pension, Group Life, Private Medical Insurance, 25 days' holiday & a flexible benefits scheme.
The Hours:
Monday to Friday 37.5 hours per week Monday - Friday 9am - 5.30pm
The Location:
Central Bristol, no car parking (mainly office based
The Salary:
£30-34,000