IT Field Engineer - Crawley
Our client is a distinguished technology solutions provider catering to business, government, education, and healthcare organisations across the United Kingdom, Canada, and the United States. They leave their mark on technology in workplaces spanning over 250,000 companies, ranging from ambitious startups to global corporations. Their extensive range of products and services ensures that no request is too grand or too modest.
Job Summary: The role of a Field Services Engineer within Field Service Engineering is to diagnose and repair technical issues on a variety of IT equipment including but not limited to Server, Storage and Data Centre Hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK.
Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across customers sites.
Key Responsibilities:
- Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements.
- Deliver Support Services, across IT equipment including but not limited to Server, Storage and Data Centre Hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations throughout your patch.
- Required to perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment.
- Obtain/maintain a set of vendor certifications as required by our client to perform your role.
- Follow documented procedures both company and Client supplied, and provide constructive feedback for continuous improvement.
- Always adhere to safety and ESD precautions.
- Complete all relevant documentation and provide quality updates as required for each site visit in a timely manner as set out by our company.
- Expected to be available for working outside of business hours, and as required form part of the regional Out of hours 24/7 On Call Rota.
- Providing Support into the wider teams within Field Engineering Services across the UK to include Onsite Contracts, along with Additional Services such as Installs, Moves, and Changes, Small Works, and Projects.
Qualifications, Skills and Experience:
- Experience in IT Operational Service Delivery with hands-on experience with installing, troubleshooting, and fixing a variety of hardware devices including but not exhaustive Servers, Storage, and Networks in a Data Centre Environment, End user computing, PCs, Laptops, Tablets, Printer & Peripherals.
- The ability to install and configure software as per customer requirements.
- To obtain and hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP.
- Good all-round understanding of hardware maintenance/break-fix.
- Theoretical and practical approach to diagnosing problems.
- Ability to work independently on a wide range of products.
- Hold a full UK Driving Licence and be a confident driver.
- Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend external and varied customer base.
On Call Rota:
- 1 in 6 Weeks (Mon - Mon)
- £308 Standby Payment per week
- Overtime at Time and Half if Called Out
Benefits:
- Competitive salary range: £27,000 - £29,000
- £308 per period of standby (circa £3500 per annum)
- 25 Days Holiday + Bank Holidays
- Pension plan: 5% Matched for 2 years, 7% Matched after
- Standby allowance: £308 per week
- Overtime pay: Time and a half (except Bank Holiday), Double Time on Bank Holiday
- Healthcare options: BUPA, Dental
- Company car and fuel card provided
- Additional perks: Laptop, iPad Mini, Mobile Phone
How to Apply: Interested candidates are invited to apply here. We look forward to welcoming a new Senior Field Services Engineer to our dynamic clients team!