IT Helpdesk Engineer
Location: Coventry
Salary: £26,000
As a 1st Line Helpdesk Engineer, you will be the first point of contact for clients experiencing IT-related issues. You will play a key role in troubleshooting and resolving a variety of technical problems, ensuring excellent service and satisfaction. This is an ideal role for someone with a passion for IT, excellent communication skills, and a desire to grow their career in the technology sector.
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and ticketing systems
- Troubleshoot and resolve issues related to software, hardware, and networking
- Log, prioritise, and manage support requests, escalating issues when necessary
- Ensure all incidents are accurately documented and resolved within agreed service levels
- Assist with user account management (password resets, access rights, etc.)
- Maintain a high level of customer service and communication throughout each interaction
- Provide basic support for common IT applications (Microsoft Office, Windows OS, etc.)
- Collaborate with 2nd and 3rd Line Support teams for more complex issues
- Assist with IT equipment setup and maintenance where required
Requirements:
- Previous experience in an IT support or helpdesk role (preferred but not essential)
- Strong problem-solving skills with a logical approach to troubleshooting
- Familiarity with Windows operating systems and Microsoft Office applications
- Basic understanding of networking principles (e.g., TCP/IP, DNS, DHCP)
- Excellent communication skills, both written and verbal
- Ability to work independently as well as part of a team
- Customer-focused with the ability to remain calm under pressure
If you are looking to advance your career in the IT sector, apply now!