Are you a highly organised individual with excellent communication and customer service skills?
Our client is seeking a talented Diary Planner to join the Account Management team in providing excellent Customer Service within a fast paced environment. Want to hear more?
Day-to-Day:
- To contact existing clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines
- To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
- To deliver the administrative duties for the department including rescheduling appointments
- To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
- To understand all client databases and systems in order to adequately investigate and respond to the client.
- Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.
- Review of client service issues in order to produce an effective handover where applicable to Credit Control.
- Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
- To receive client and consultant telephone calls and resolve queries, service issues and retention opportunity requests.
You:
- A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
- A team player
- Ability to work in a fast paced environment.
- Strong time management skills.
- Adynamic and flexible approach, as well as the ability to work under pressure.
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INDHIN