Technical Support Officer (Full Training into Renewable Energy Systems)
Cardiff - Office Based
£25,000 - £28,000 + Full Technical Training + Progression to Technical Design + Career Progression + Opportunity to Enter Energy Market + Excellent Company Culture + Holidays + Pension + Huge Company Growth
Are you a person with experience in supporting customers, looking to gain a lifelong skillset in a futureproof industry through technical training on energy efficiency systems?
Do you want a strong foothold within a company who are rapidly expanding, where you will have the opportunity to train and develop your career to suit your own personal career goals - with the opportunity to learn things like technical system design and dedicated technical customer support?
The organisation are leading energy efficiency specialists who provide grant funded energy saving solutions to domestic properties. They are expanding into the commercial market - providing B2B solutions, as well as expanding their sales team to provide private services. With heavy government backing, they are in a huge period of growth and are looking to increase their headcount as such.
In this role, you will playing a vital part in technical support. You will be working with installer, surveyor rand customer enquiries and supporting from a technical perspective - with full training on all systems provided. This role includes extensive development where you can progress into aspects of technical system design and modelling.
This is the ideal role for a customer focused individual looking to branch into a technical industry. You will be looking to receive training into the futureproof energy market, where you can progress within an organisation who are committed to developing employees personal career goals.
The Role:
- Managing inbound enquiries from ranging from customers, engineers and surveyors.
- Technical support to installation team.
- Manufacturer and wholesaler communication - understanding what parts are needed and acquiring them.
- Training and support into system design.
- Calculating ECO submission and customer contributions.
The Candidate:
- Proven experience in a customer facing support role, ideally within a technical industry - but not necessary. (Heating, Plumbing etc).
- Excellent eye for detail and time management skills.
- IT Literate - with experience in MS Office.
- Looking to train on technical aspects of energy efficiency systems.
- Keen to join the energy market and progress your career.
Key Words - Key Words - Compliance, ECO Submissions, ECO4, OFGEM, Business Administration, Solar PV, Heat Pumps, Energy Efficiency, Energy Admin, Office Administration, Cardiff, Customer Service, Customer Administration
Reference Number: BBBH241273
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Alfie Dunn-Lowes at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.