Summary
Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.
If you love working with all kinds of people, and you're excited by the Trust's cause – to protect and care for places so that people and nature can thrive – then this could be the job for you.
Contract: permanent, part time.
Hours: 962 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
Working pattern: The role is mainly worked during peak season and you will be required to work most weekends with at least 1 weekend off per month. You will be needed to work 4-5 days throughout July and August. The hours and days worked will differ from summer to winter.
What it's like to work here
You'll be reporting to the Visitor Operations and Experience Manager, working in a team of Visitor Experience Officers, at Springhill.
Click here for more information about this location
What you'll be doing
As Visitor Experience Officer, your main focus will be on providing a great service for visitors.
You will manage a team of Welcome and Service Assistants, and your core role will be welcoming people and inspiring them to really get to know Springhill. This will include supporting the Programming and Partnership Officer to run successful events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here.
You will champion growing support through memberships and the general admissions process at Springhill. You manage the rotas for Springhill and Wellbrook and will be the main Duty Manager for both places.
You'll be sharing with others your love for your work and the place itself. You might be encouraging visitors to take a closer look at artworks or precious objects cared for by the Trust. You're likely to be checking standards of presentation on site, or helping to write for our web pages.
Please also read the full role profile attached to this advert.
Who we're looking for
We'd love to hear from you if you're:
- used to multiple deadlines and managing your own workload
- skilled in organisation and planning, with a good eye for detail
- good at talking to, and getting on with, all kinds of people
- a hard-working and committed team player
- comfortable with IT: Microsoft Office, as well as web and social media
- experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.