We have an exciting opportunity for a Placeshaping Estates Operative to provide a highly visible presence on Freebridge Community Housing (FCH) estates across the borough**.**
At FCH diversity is the cornerstone of our values and culture. We believe in creating a workplace where every voice is heard, valued, and respected. Diversity is about embracing a multitude of perspectives, experiences, and backgrounds that enrich our collective understanding and drive innovation. By fostering an inclusive environment, we empower our colleagues, ensuring that everyone has equal opportunities to thrive and contribute to our shared success. If you're passionate about making a difference and believe in the power of diversity and inclusion, we invite you to join us in shaping a brighter future together.
We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity. Not only this, but we aim to put our people first by offering hybrid/agile working (dependant on position), a great pension scheme (up to 12% employer contributions!) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change.
In line with our five-year strategy, we are looking to build 750 new homes by 2026! This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference.
Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.
Requirements
- Take responsibility for providing a quality cleaning service throughout the communal areas on FCH estates across the Housing portfolio, as defined by the agreed Estates Service Delivery as identified in; Freebridge Communal Area Standards and Communal Area Leaflet
- To ensure communal areas and communal walkways are left clear of hazards including but not limited to, Fly-tipping, pushchairs, door mats, black waste bags, bicycles, flower pots, to cut back plants and brambles that could cause hazard
- Be proactive in identifying and reporting any possible abandoned properties
- Take responsibility for being aware of any anti-social behaviour (ASB) being committed on the estates on which you work, and assist Tenancy colleagues to resolve ASB cases by reporting & recording in an accurate and timely way any such incidents that you witness, supporting this through acting in a witness capacity in any subsequent legal action
- Reporting any other necessary repairs, either to communal areas or to Tenant/Leaseholder properties
Knowledge and Experience
- The ability to deal effectively & non-prejudicially with a range of customers, as well as to communicate clearly with colleagues at all levels
- An understanding of the needs of social housing customers and a commitment to providing a professional service
- A full driving Licence
- Ability to work as loan worker or part of a team
- Experience of industrial cleaning methods and processes is desirable
Benefits
- £24,022.30 per annum
- Full time of 37 hours a week, Monday to Friday
- Great Pension Scheme
- Full access to an Employee Assistance Program
- Customer focused, team working environment
- Employee discount perks including 100s of high street discounts
- 25 days holiday + bank holidays (rising to 30 days after 5 years)