Commercial Support Consultant
Location: Leeds
Salary: £23,500
Department: Commercial Support
Job Type: Full time
Contract Type: Permanent
InfoTrack is a pioneering legal technology provider with a track record of phenomenal growth in the UK since 2016. Delivering game-changing digital solutions, we've revolutionised the way property transactions are managed by law firms to make the home moving process easier for everyone involved. With a vision to completely digitise the conveyancing process, our growing portfolio of industry-leading products span digital ID verification to automation tools and more. Our passion for innovation and commitment to align the conveyancing process with the 21st century is key to our success.
Objective
This role will be working to assist our Commercial Clients, providing a tailored service to their needs, maximising sales opportunities and delivering excellent service. including those within our Major Accounts Team. The role will be fundamental to our growth and success in the Commercial Conveyancing space and handles Portfolios and Complex/Agricultural work. Liaising with all internal/external stakeholders to ensure the search process is smooth, efficient, and accurate, from quoting and manually processing to completion of the transaction.
Responsibilities (key tasks and requirements of the role
- Review, quote, and place bulk Property Order requests (5-200+) on behalf of the Client, finding the best pricing, most appropriate searches for the transaction & the best possible turnaround times, liaising directly with Council and Suppliers.
- Managing portfolios (5-200+ properties) from start to finish which includes weekly updates on projects
- Applying knowledge of the conveyancing process to proactively resolve queries before they arise and avoid raising queries to Clients where possible.
- Find opportunities to upsell and cross sell with our existing Clients.
- Proactively sell the service to existing Clients to meet Net Revenue targets.
- Upselling and processing Data Snapshot, Illustrative Plans to existing Clients where appropriate.
- Outbound calling Clients to chase quotes from the previous day to convert the sale.
- Facilitate calls internal Clients, directing them to the correct area of the business or answer their query efficiently.
- Analysis and cleansing data to allow the accurate quoting of Land Registry documents such as OC1, OC2, OS1, OS2, and PN1 data.
- Processing Land Registry documents on the InfoTrack system as well as use of other systems such as the Land Registry portal.
- Manually providing OS1 Extract reports and bespoke reports where required.
- Establish Commercial and Corporate ownership data to provide PN1 data to Clients, using GOV data sets.
Competencies
Communication The ability to communicate/and or translate complex elements of the conveyancing process with relevant stakeholders.
Managing workload Effective time management, using necessary resources to ensure that work is completed within tight timescales.
Problem solving/Technical Knowledge The ability to find a solution to a technical and/or complex conveyancing issue. Training provided.
Building Trusted Relationships Using appropriate interpersonal styles to establish effective relationships with external partners and internal colleagues; interacting with others in a way that promotes openness and trust and gives confidence.
Essential Attributes
- Proactive problem solver.
- Collaborative team player.
- High attention to detail.
- Enjoys working in a fast-paced environment.
- An interest in the Conveyancing Processes.
This role will be working to assist our Commercial Clients, providing a tailored service to their needs, maximising sales opportunities and delivering excellent service. including those within our Major Accounts Team. The role will be fundamental to our growth and success in the Commercial Conveyancing space and handles Portfolios and Complex/Agricultural work. Liaising with all internal/external stakeholders to ensure the search process is smooth, efficient, and accurate, from quoting and manually processing to completion of the transaction.
REF-217639