Client
Local Authority in Hounslow
Job Title
Housing and Tenancy Services Officer
Pay Rate
£20.44 an hour PAYE
Hours
36 Hours a week (Mon-Fri)
9AM-5PM 10-6 or 8-4 also available
Duration
3 Month Contract
Location
Hybrid - 3 days in Hounslow House,7 Bah Road,Hounslow and 2 days home.
Description
PURPOSE OF ROLE:
You are a frontline professional delivering a first class, modern and flexible core tenancy and housing management service in the Borough. You are the first and main point of contact with tenants, identify problems early to nip emerging issues in the bud and prevent escalation whenever possible. You adopt a preventative approach and are solution focussed to ensure that the needs of tenants are effectively met. You have excellent knowledge to give meaningful information and advice to enable tenants to act upon it themselves but supporting them where they need some extra help. You work well with others to ensure tenants live safely and independently in their homes.
KEY ACCOUNTABILITIES:
Work collaboratively with your colleagues and partner agencies to ensure that tenants get the very best service and opportunities to live independently and safely in their homes.
Work effectively to prevent tenancy breakdown and escalation of need, proactively engaging with tenants to ensure they look after their homes, prevent the loss of their home and ensure rent is paid on time.
Proactively interact with tenants, visiting them in community settings and in their homes, building up trusting, professional and caring relationships.
Work in a person-centred way, to identify holistic needs, working proactively with other agencies to ensure those needs are met.
Make timely referrals to other teams, internal departments and external agencies and proactively follow up to ensure referrals are acted on.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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