Our client is looking for an experienced Complaints Handler to join their existing team.
The role will require you to respond and handle all complaints received by the business, providing an exemplary complaint resolution process, ensuring a fair and consistent approach is delivered.
You will be passionate about customer service and have a passion for providing a high level at all times.
The onboarding package includes a competitive salary, an annual 10% bonus, excellent pension contribution and private healthcare, along with additional perks.
The Role / Individual:
- Subject matter expert in complaints and customer relations
- Communicate effectively and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the whole complaints process
- Adopt 'right first time' approach, ensuring all points raised are answered in each complaint to avoid repeated communications
- Maintain compliance with regulatory requirements relating to complaint handling
- Maintain accurate records of all customer contact
- Be an effective team player
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.