Working within the Technical support team, this role will involve proactive investigation, fault finding, problem solving, troubleshooting, and resolution of customer support requests via email, chat, WhatsApp, and tickets.
Initially supporting a handful of products and working up to the full scope of the product range.
Client Details
An international IoT service provider specialising in different sectors, providing over 2 million IoT connections globally.
Description
- Shift cover of 1.30pm to 11pm Tuesday to Saturday
- Handling customer support requests via phone, email, chat, WhatsApp and tickets.
- The proactive investigation, fault finding, problem solving, troubleshooting, and resolution of support requests.
- create an audit trial of the support request using the CRM systems.
- Liaising with mobile network providers.
- Assisting internal & external; teams with their queries.
- Delivering monthly quality & quantity targets.
Profile
- Excellent communication skills both written and verbal
- Ability to understand, diagnose, and assist in a busy support environment.
- 5 GCSEs at grade A-C including Maths, English, and Science.
- PC literate, including Word, Excel, and E-mail.
Desirable:
- Electronic principles - BTEC, ONC, or similar qualification passed or in progress.
- Experience with mobile telecommunication equipment
Job Offer
- Fantastic benefits package
- Remote working
- Training and Development