General Manager
About Them
They're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, They are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by one of the UK's largest PBSA operators, They combine independent innovation with national infrastructure.
About The Role
As General Manager, you'll lead the on-site team and ensure a vibrant community within the building. You'll build and maintain the building's reputation, drive revenue to meet or exceed targets, and manage costs within budget. You'll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.
Key Responsibilities:
People Management:
- Recruit, train, and motivate the on-site team.
- Conduct annual appraisals and regular 1-2-1s.
- Ensure adherence to processes and achievement of SLAs/KPIs.
Community Engagement & Satisfaction:
- Deliver top-tier service to enhance member satisfaction and retention.
- Develop action plans based on customer satisfaction surveys.
- Engage with local charities and encourage resident participation.
- Manage the community app with events and information.
Marketing & Lettings:
- Contribute to marketing strategies to maximise returns.
- Meet income and leasing targets, minimising void periods.
- Stay updated on local market and competitor services.
- Oversee content for the members portal and social media channels.
Planning & Daily Management:
- Plan and schedule work streams effectively.
- Provide clear instructions and promote team communication.
Financial & Reporting:
- Lead budget setting processes and manage development budgets.
- Identify opportunities for additional income and cost efficiencies.
- Produce regular asset performance reports with clear strategies.
Building Operations:
- Ensure efficient operations and service delivery on site.
- Monitor maintenance activities and quality control.
- Manage service failures and contractor performance.
Health & Safety Compliance:
- Oversee H&S and statutory compliance on site.
- Manage supplier and contractor compliance with H&S requirements.
- Handle risk assessments, accident reporting, and emergency preparedness.
Qualifications & Experience:
- ARLA or IRPM qualification desirable.
- Experience in residential property or hospitality sectors.
- Knowledge of English statutory letting requirements.
- Strong management skills and experience working to budgets and targets.
Personal Requirements:
- Positive, professional, and customer-focused with strong relationship-building skills.
- Proactive, resilient, and adaptable with excellent problem-solving abilities.
- Strong communication skills and ability to influence decisions.
- Ability to remain calm under pressure and manage time effectively.
- Willingness to work flexible hours, including weekends and bank holidays.
Why Join Us?
They're dedicated to helping our residents live better, healthier, and more fulfilling lives. If you're ready to make a difference and lead a dynamic team, apply today to become our General Manager!