Crown Worldwide Group are currently recruiting for an Operations Manager to join their fast-paced Records Management Operations team.
Where you will be based
This role will be Manchester based with regular travel to our Records Management sites based in the North region and requirement to attend our Enfield offices from time to time.
What is an Operations Manager to us? You will be a regional budget holder and P&L performance manager with overall control of resources and delivering on Crown's Purpose. Responsible for service quality and achieving site performance targets. Plan and coordinate the timely completion of business as usual operational activities, utilising local site Team Leaders/Supervisors; ensuring that correct levels of competant and trained manpower resource are available every day.
What you will do
- Management responsibility for all branches across your region, for all areas including day-to-day service delivery; financial performance (P&L); the facility (including warehouse, office space, and yard space); personnel.
- Reporting to the Head of Operations UKI, you will work to deliver solutions to exceed client expectations.
- To deputise for the Head of Operations UKI in periods of absence and/or secondment as, or if, required,
- To ensure service levels are maintained and developed in-line with demand.
- To ensure that the operation consistently meets all financial targets and operational KPI's set by the business,
- To ensure the smooth and efficient integration of new operations, systems, and processes,
- Maintain a safe working environment for everyone and be compliant with Health & Safety legislation within the Operational centre ensuring the site operates both legally and safely at all times
- To ensure all processes, procedures and audits comply with Crown RM and it's ISO 9001: 2008 standards.
- Ensure that the site complies with all other company standards (ISO9001: ISO14001: ISO18001: ISO27001) and any other 'future standards' that the company requires to implement.
- Support procurement in managing contractors / suppliers, making sure that their performance meets Crowns expected standard and that there is no adverse impact on our business, whilst engaging with internal Procurement team
Work with the Sales and Account Management teams to provide Customer interactions and join them in meeting as and when necessary.
About you
To be successful in this role you will have experience managing a team within a warehouse/logistical background with desirable knowledge of a trading statement and deliver against numbers. Well developed administration and organisation skills with strong attention to detail.
About us
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
What we can offer you
Our UK benefits package includes Enhanced service-based holiday entitlement, 1 day's birthday leave, pension scheme, private medical insurance, death in service, shopping discounts and 2 Corporate responsibility days per annum, innovative wellbeing package, employee awards, as well as in-house learning and development opportunities.
Our values
At Crown we pride ourselves with the quality we deliver and values we stand by.
- We are CARING about people and their experience
- Always DETERMINED to do our best and to always keep improving
- We are genuinely THERE when our customers and colleagues need us
- We encourage the SHARING of knowledge amongst each other
- We continuously remain OPEN-MINDED to stay innovative
Equal opportunities
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.