CLAIMS HANDLER - IMMEDIATE START
Day to Day of the role:
- Assist Casualty Adjusters with administration and accurate data capture.
- Control the lifecycle of files to drive diary management and proactive handling of claims from initiation to conclusion.
- Liaise with insured, insurers, brokers, and third parties to ensure optimum customer service and become a point of contact for interested parties.
- Produce technical reports for Adjusters in compliance with professional standards and service level agreements.
- Ensure time reporting and invoicing is compliant with internal systems and processes.
- Produce Management Information for clients and for internal use, including performance measurement and data integrity.
- Uphold company standards relating to all technical and operational policies and procedures, including data protection and information security.
- Provide account management support.
- Handle incoming telephone calls and queries.
- Undertake other ad hoc work as required.
Required Skills & Qualifications:
- Organised and self-motivated with a drive to deliver quality output to deadline.
- Methodical, accurate, and analytical approach to tasks.
- Good working knowledge of Word and Excel.
- Excellent interpersonal skills with the ability to communicate clearly and effectively.
- Strong relationship management skills and the ability to establish good working relationships with team members, colleagues, and third parties.
- Excellent stakeholder management skills with the ability to manage multiple priorities and conflicting demands.
- Ability to thrive in a high-pressure working environment.
- Driven to meet and exceed targets.
- Flexibility with regards to travel as required.
To apply for this position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.