This position is for a dedicated and dynamic Customer Support Specialist ideally with an understanding of supply chain, warehousing and logistics providers. This role will provide vital customer service support, resolve issues and ensure customer satisfaction.
Client Details
We are a prominent company in the manufacturing sector. With a workforce of over 5000, we strive to deliver innovative solutions that simplify the lives of our customers.
Description
- Provides an excellent standard of customer service in written and spoken communication. (email, CRM and phone)
- Follows departmental processes and procedures.
- Communicates with line manager and team on day to day operational issues to ensure smooth running.
- Liaises with other departments and whenever required.
- Brings increased efficiencies to the daily operational activities, resulting in increased value for the customer as well as internal process improvements.
- Product updates, changes, supersession and new stock implementation.
- Contributes to warehouse audits (occasional travel required)
- Focused on the achievement of our mission in accordance with our Beliefs, Values and Vision; striving to embody the culture of respect, teamwork and integrity. Contributing to an environment where diversity is valued and there is equal opportunity for all.
- Committed to non-negotiable product and workplace safety in line with the company Philosophy. Will work safely and accept personal responsibility for every associate's safety.
- The above list is not exhaustive, and the post holder will undertake such other duties as required.
Profile
A successful Customer Support Specialist should have:
- Some understanding of supply chain, warehousing and logistics providers
- Proven experience in a B2B customer support/order administration role
- Strong skills in communication and problem-solving.
- Good Excel skills; able to create pivot tables and analyse data from a large spreadsheet
- Experience of resolving customer issues over the phone and via email or CRM system
- Ability to multi-task, prioritise and manage time effectively.
- Strong phone contact handling skills and active listening.
Job Offer
- Annual salary range of £27,000 - £30,000.
- Competitive benefits package.
- Hybrid working (upon 3 months)
- Opportunity for professional growth and development.
- A collaborative and supportive work environment.
We encourage all interested candidates who meet the qualifications and are passionate about providing excellent customer service . This role based in Reading offers a great opportunity to further your career and make a difference in our company.