We are looking on behalf of our client, a well established Funeral Directorship in Essex for a skilled Funeral Arranger / Administrator based in Maldon.
The successful candidate will provide an efficient and sensitive service for clients, both face-to-face and on the telephone and dealing with the related correspondence. They will arrange funerals for the bereaved, taking details clearly and accurately and dealing with the relevant third parties to organize the funeral.
All staff are expected to act and speak in a manner that recognizes the sensitivity of bereavement, both during and outside working hours. They will promote the business externally by liaising with our local communities and identifying opportunities for the further development of the business.
Daily responsibilities:
- Undertake day-to-day administration in the office.
- Input data to the funeral management software
- Organise orders of service for printers
- Receive clients into offices and chapels, including arranging funerals and pre-need funerals
- Assist in organising events such as seminars/workshops/meetings to promote the business.
- Liaise with Clients, Nursing Homes, Ministers, Doctors, Hospitals, Coroner's officers
- Attend Chapel visits outside normal office hours, when required.
- Cover telephones outside normal office hours, as part of the staff rota.
- Adhere to the Company Health and Safety Policy.
- Maintain the working environment, always keeping it clean and tidy and ensuring that public areas are well-presented.
- Carrying out any other duties as required by the company
Out of hours phone cover one weekend or 4 evenings a month
Initial training will be provided internally. Attendance at external training will be expected.
28 days per calendar year including bank holidays - pro rata
Office hours Monday - Friday 9.00 am - 5.00 pm however the role will require three 8 hour days per week.
** Preference will be given to candidates with prior experience **