Customer Service Administrator
Location: Wokingham
Salary: £20,000-£24,000 + Bonus
My client who are based in Wokingham are looking for an enthusiastic Customer Service Administrator to join their team. Due to continued company growth, they are looking for someone with great initiative, confidence and a
passion to succeed. You will serve as the bridge between their clients and products, providing excellent customer service and ensuring the timely and successful delivery of their solutions according to customer needs and objectives.
Daily Duties
Providing excellent service to clients using a blend of phone and email to provide support, advice and encourage best practice.
To be able to identify customer needs and exceed client expectations.
Developing and building strong relationships with clients and field staff.
Able to identify any customer concerns, investigate and escalate/resolve problems in a timely manner.
A proactive approach and be happy to take on additional responsibility.
Being flexible and willing to help out with any other area of the business as necessary.
Skill Set
A solid individual who has a can do approach
You must be able to work under pressure
Excellent attention to detail
Experience in delivering client-focused solutions based on customer needs
Excellent listening and negotiation skills
Excellent verbal and written communications skills
Bringing new ideas to the table for you and your team
Building and maintaining strong, long-lasting customer relationships
Excellent customer service skills
High levels of computer literacy - using multiple systems.
The ability to work within a team as well as individually.
Benefits
37.5 hours per week
A proud history of career development
A relaxed and friendly office environment
Staff events/nights out
Holiday increase with length of service
Dress down Fridays!