My client, a well-established business across the UK that has built its reputation on Customer Service and Innovation have a vacancy for a Customer Service Agent at their Mossend, Bellshill site.
What's on offer.
Long term assignment covering maternity leave
- Hourly pay £12.00 - £13.17 - depending on experience
- Working Week -Monday to Friday
- 37.5 hours a week
- Office hours -8.30am -5.00pm
- Must have a driving licence.
- Candidates with administration only backgrounds will not be suitable.
This position is covering maternity
The ideal candidate
Experience within a customer service role dealing with customers predominantly over the phone, order inputting and order management with experience of liaising with internal partners to ensure needs are met.
Specific responsibilities include:
- Responding to customer enquiries, pricing requests, delivery information and samples by telephone and email.
- Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
- Entry of Quotations, Sales Orders, Samples Requests and Schedules into JDE system.
- Investigating credit requests and additional invoices.
- Preparing Credit notes.
- Ensure that regular and accurate updates are made on company CRM package.
- Liaising with Transport
- Order Book and schedule Clearance
- Checking of Acknowledgements
- Working with external team and customers to promote stocks and increase sales
- Working knowledge in Microsoft applications including email, Excel and Word.
If you would like to work for a leading employer and have the skills and knowledge described, please forward your CV
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Business in relation to this role.
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