Job Title:
Regional Market Manager
Salary:
£14.50 Per Hour (reviewed annually)
Paid overtime at £14.50 per hour
Milage or car allowance
Benefits:
What's in it for you?
- LSD Promotions are a real living wage employer
- Pension
- 28 days annual leave
- Discretionary bonus
- Employee Assistance Programme
- Employee Discount Platform
- Company culture that values its workforce and promotes development
- Mileage or car allowance (for certain roles)
Location:
Multiple sites
Working pattern:
Minimum of 38 hours per week to be worked flexibly across a 7-day working pattern to fulfil the contract
Reporting to:
Regional Operations Manager
Overview of Role:
The Regional Market Manager is responsible for ensuring the effective day to day running of our Market sites to ensure we deliver a first-class service for our local authority partners, traders and members of the public shopping at our sites.
The Regional Market Manager is responsible for all elements of the sites, which includes:
- Operational planning and management
- Compliance management
- People management
- Financial management
The Regional Market Manager must demonstrate good leadership and interpersonal skills and have the ability to build long-term relationships with stakeholders.
Key duties and responsibilities:
Operational planning & Management:
- Responsible for communicating with traders via telephone / email in advance of market days to ensure regular traders are booked on to their pitch and confirming bookings for casual traders
- Forward plan to ensure that site plans are comparable to the number of traders attending each market
- Undertake regular pro-active planning to ensure any premarket issues are dealt with and resolved (e.g. cancellations etc.)
- Deal with initial queries from traders which may range from payment issues to them being dissatisfied with their pitch etc.
- Undertake weekly inspections on all equipment and request any work to be undertaken on equipment as required
Compliance Management:
- Ensure that traders are operating within the specific rules as stipulated by the local authority (e.g., not able to set up until a certain time / vehicle must be moved off the market site etc.)
- Work with the Regional Operations Manager closely.
People Management:
- Line Management responsibility for Market Operatives (includes dealing with low level employment issues, completing staff 1:1's and appraisals etc.)
- Ensure that employees are following the correct procedure for clocking in and out of work (timesheets) and provide support on the process when required
- Able to build effective relationships with staff and confident in addressing any people management issues which arise (with the support of Human Resources)
- Ability to identify training needs in team members and positively work with those individuals for their personal development
Financial Management:
- Responsible for completing day sheets with details of daily market takings
- Collecting daily rents from traders (cash or card)
- Responsible for ensuring daily takings are checked, recorded correctly and are submitted to the bank / night safe each day
Other:
- Any other duties that are reasonably requested by management
Qualifications and experience required:
It is essential that the successful candidate has experience of working within the retail/market sector
Experience within a customer facing role and confident in developing relationships with individuals
Strong time management skills and the ability to use initiative
Experience of managing people is desirable however training will be provided
A full UK driving licence is essential
Comfortable working within an outdoor environment and happy to undertake manual handling (the role requires supporting your team with erecting/dismantling market stalls)
Flexibility to travel to different sites across the UK as and when required