Summary
The role of a Welcome and Service Assistant Manager with the National Trust is to uphold the highest of standards in the welcome and service we give to visitors. If you're a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the job for you.
Salary: £11,934 (£23,868 full time equivalent per annum)
Contract duration: Permanent
Hours: 18.75 hours per week. In practice this will be alternating working 2 days and 3 days per week. Days are 7.5 hours paid with a 30 minute unpaid break, 8 hour day in total. Front of house days this will be 9.30am-5.30pm in the summer, 8.30am-4.30pm in winter (November - Feb half-term). On office days this can be flexed around 9am-5pm.This role includes working 1 in 3 weekends, and changing weekdays on a 6 week rolling rota.
Interviews are currently scheduled for Thursday 4 July.
What it's like to work here
Working within the Welcome and Service team at Dyrham Park, you will support the portfolio Welcome Manager to ensure that a high standard of customer service is given at all times and support the day to day running of visitor reception. You will work back to back with another Welcome and Service Assistant Manager, and each are encouraged to take responsibilities in their own areas of interest for personal development. The team at reception has 13 staff and 20 volunteers overall, and is part of the wider Visitor Experience team across the Bath portfolio, with a small welcome team at Prior Park Landscape Garden, an events team based in the office at Dyrham Park, and an welcome and events team at Bath Assembly Rooms.
Dyrham Park is a busy and vibrant place to work, close to Bath and the M4. Visitor Reception is in the car park on the edge of the deer park, about 1km from the 17th century house and garden. A newly returned herd of fallow deer roams the parkland, with visitors able to join guided walks from reception out into the parkland. The house and garden are baroque in style, designed and built at the end of the 1600s. A seasonal calendar of events takes place across the house, park, and garden with occasional scene-setting displays at visitor reception.
What you'll be doing
You will have a mix of front of house and office based days. Undertaking behind-the-scenes administrative tasks such as reporting our membership and fundraising sales to the central team, and working with the Welcome Manager to develop the team of Welcome and Service Assistants. There is opportunity to be the line manager for the welcome volunteer team who help provide a great welcome, this includes recruiting and training new volunteers, ensuring a great experience throughout their volunteering time, and managing rotas.
When front of house you will lead by example, motivating the team to welcome visitors to the highest standard and growing support for the National Trust as a charity through membership and Gift Aid sales.
Who we're looking for
We'd love to hear from you if you're:
- experienced in visitor services, in the tourist or heritage sector
- naturally curious about people, with an understanding of how to achieve the highest standards of customer service
- able to work to sales targets, and confidently sell the benefits of becoming a member
- well-organised and motivated
- willing to learn new skills, with a ‘can-do' attitude
- comfortable with IT skills (all MS Office)
- in tune with the aims and ethos of the Trust
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.