Location: Feltham
Hours: Full-Time, Permanent (including weekend/out-of-hours work)
Package: £30,000 - £40,000 dependant on experience
**About the Role:
I am recruiting for a Operations Agent on behalf of my client, a leading logistics and freight services provider. This role is ideal for someone with hands-on experience in freight operations across multiple transport modes. The successful candidate will play a key role in coordinating the movement of goods, ensuring timely and efficient delivery, and maintaining high standards of customer service.
This is a varied and dynamic position that involves both administrative and physical tasks, with opportunities to work across air, ocean, and road freight.
**Key Responsibilities:
- Coordinate freight operations across air, ocean, and road (import/export).
- Handle customs processes, including carnets and temporary/permanent imports/exports.
- Cut export AWBs and manage documentation such as bills of lading.
- Provide accurate quotes and high levels of customer service.
- Track shipments, chase post-flight updates and PODs.
- Input cost accruals and invoice clients accurately.
- Support weekend and out-of-hours operations (paid accordingly).
**Requirements:
- Experience in freight forwarding or logistics operations.
- Knowledge of ASM Customs system and CDS preferred.
- Proficient in Microsoft Outlook, Excel, and Word.
- Full, clean driving licence required.
- Ability to perform some physical work.
- Strong communication and organisational skills.
- Customer-focused with a proactive approach.
**Ready to Apply?
If you're ready to take the next step in your logistics career and thrive in a dynamic, fast-paced environment, we'd love to hear from you.
Apply now by sending your CV and a short cover letter.