Service Team Leader
Gloucester
Attractive salary, overtime extra, X 1.5 + benefits
Monday to Friday ( Days )
We are currently looking to recruit a Service Team Leader in Gloucester, this is a great opportunity to work for s national modern progressive organisation who really value their staff, building relationships and investing time and money in training programs and certification.
Job Responsibilities:
- Service advisors are the critical link between customer and workshop, so ensuring you manage this relationship is key to this highly important role.
- Dealing with customers and ensuring customer satisfaction.
- Regularly and proactively keep customers up to date with progress on their vehicle.
- Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Produce accurate job cards, invoices, estimates and related information.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Previous experience as a service advisor and/or service team leader is essential, as well as experience of using Key Loop.
Skills and Qualifications
- Communication - It sounds simple, but communication is at the heart of this role. You need to love being a main point of contact and take pride in ensuring your customer and the team is up to date.
- Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
- Accuracy - In order to be reliable for our customers and colleagues, service advisors must have a great attention to detail.
- Time management - When the phones are ringing, a customer is standing in front of you and perhaps a colleague needs you to, understand how to manage your time effectively, is essential.
Benefits
- Working for an official Great Place to Work and UK Best Workplace for two years running.
- Engagement Awards.
- Access to 100s of employee perks on Perkbox.
- Auto-enrolment pension.
- A day off for your Birthday.
- Enhanced Maternity and Paternity policies.
- WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to our in-house training hub.
- Long service recognition which includes additional annual leave.
- Branded uniform (front of house staff).
- Death in service benefit.
- Ongoing investment in company facilities and working environments.
- 23 days of annual leave per year plus Bank Holidays.
If you would like to work for a modern progressive National company with great benefits and a forward looking progression model please apply with an updated CV or call ISQ Recruitment on