Are you passionate about delivering the utmost customer care?
If you feel this, is you, then join our client in their mission to carry on supplying the top products to their clientele and continue their legacy as a family-run business. Our client, based in Banbury, is one of the UK's leading manufacturers and suppliers of high-quality products, who are now seeking a candidate to be a part of their
Customer Care Team,
working
full-time
, Monday to Friday, on a
permanent contract
- The ideal candidate would have previous experience in a customer service role, be computer literate and be able to speak to customers over the phone. This is a fantastic prospect to join a well-established business with the opportunity to further develop your career, with the
extra perk of finishing early at 2pm every Friday!
Key Responsibilities:
- Responding to customer queries; pricing, technical queries, deliveries and updates on orders.
- Processing orders from clients, through emails, telephone or from the sales reps.
- Using the CRM to input sales leads and pass them on to the relevant departments.
- Providing support to the sales team after their customer visits; creating quotations, sending relevant information to the customers, COSHH sheets, and new account forms.
- Following up with customers on quotations and pricing activity.
- Payments are actively managed and received within set timescales.
- Keep product forms up-to-date and liaise with relevant departments.
- Investigate and raise incident forms.
- Keep the CRM up to date with any changes to customers' details.
- Updating any changes to the pricing of products.
- Manage the pipeline status for each order.
Key Skills & Experience:
- Previous customer service experience.
- Excellent telephone manners.
- Ability to multi-task, handling own workload whilst supporting the sales team.
- Strong problem-solving, organisation, and planning skills with an eye for detail.
- Excellent communication skills both internally and with customers.
- Commitment to being a team player.
- Computer literate.
Additional Information:
- Working hours: Mon -Thurs 08:30 am -4:30 pm, with an early finish at 2pm every Friday.
- On-site working.
- 28 holidays, including bank holidays.
- Company Pension.
- Company sick pay.
- Cash Plan, after probation.
- Access to Free Financial Advice.
- Life Assurance.
- Flexible Family Leave.
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to
Shanelle Bowyer
at
01295-983585.
Alternatively, connect with me on LinkedIn via the following link: https://in/shanelle-bowyer-3b8796139/