Hire Controller
Edmonton, North London
£13.50 per hour
Temporary to Permanent
Monday to Friday, 7 am - 5 pm (1-hour unpaid lunch break)
My client is a leading plant hire company based in North London. They pride themselves on providing top-notch machinery and equipment for construction and industrial projects. They are looking for a dedicated and experienced Hire Controller to join their dynamic team.
Job Description:
As a Hire Controller, you will be a key point of contact for customers, offering support and assistance over the phone to help them decide which of our products will be most suitable for their needs. You will be responsible for managing hire, sales, and service enquiries, sourcing equipment, and ensuring smooth operations.
Key Duties and Responsibilities:
" Customer Liaison: Manage hire, sales, and service enquiries, providing excellent customer service.
" Equipment Sourcing: Source equipment from third-party suppliers to supplement the company's fleet and fulfill customer orders.
" Order Processing: Accurately process orders and coordinate with operational colleagues to allocate stock and arrange transport.
" System Management: Update the CRM and hire management system with relevant information and actions taken.
" Administrative Support: Perform general administrative duties, including raising purchase orders, negotiating hire rates, and processing payments.
Qualifications, Experience, and Abilities:
" Industry experience in a similar role.
" Previous experience working within a high-volume hire desk role.
" Knowledge of plant, machinery, small tools, lifting, and safety equipment (Preferable)
" Excellent customer service skills.
" Ability to work on own initiative.
" Creative and proactive in suggesting improvements.
" IT literate with proficiency in MS Office.
Benefits:
" Competitive hourly rate of £13.50 per hour.
" Pension scheme.
" 20 days of holiday plus bank holidays, with additional days for Christmas closedown.
" 24/7 employee assistance helpline providing telephone advice and support on various topics for employees and their immediate families.
My client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply now or call Pertemps Enfield for more details.