Location: Chester, Cheshire
Salary: Up to £50K DOE
Job Type: Hybrid (2 days p/w onsite)
The Role
As the Senior Account Manager, you'll take ownership of a portfolio of clients, primarily focused on digital marketing retainers. Your role will be critical in nurturing client relationships, identifying new business opportunities, and delivering strategies that not only meet but exceed client expectations. If you thrive in a fast-paced environment where creativity meets strategy, this could be your next exciting career move.
Key Responsibilities
New Business & Strategy
- Collaborate with the wider pitch team to support new business opportunities
- Contribute to the development of internal processes and systems to enhance agency efficiency
- Identify both short-term wins and larger strategic opportunities across the client portfolio
- Stay on top of industry trends and competitor activities to inform client strategy
- Provide value beyond the marketing remit by spotting operational or service-related opportunities for clients
Client Management
- Confidently take and challenge complex client briefs, ensuring clarity and strategic alignment
- Present campaign work to senior-level clients and lead meetings with key stakeholders
- Proactively identify marketing opportunities, such as awards, case studies, and campaign highlights
- Understand and align with client objectives, developing strategies that fully leverage the agency's capabilities
- Communicate proactively with clients, ensuring transparency and responsiveness at all times
Project Delivery
- Ensure project deadlines are met and effectively communicate any changes or challenges to clients
- Work closely with internal delivery teams to prioritize work according to deadlines and business impact
Relationship Building
- Act as a trusted advisor to high-value clients, building long-term, strategic relationships
- Provide mentorship and guidance to junior-level clients and team members
- Confidently present and advocate for creative and strategic proposals
Financial & Commercial Management
- Prepare quotes, manage budgets, and ensure financial transparency with clients
- Identify opportunities to increase client spend by introducing relevant agency services
- Maintain up-to-date forecasts for client spend and profitability, adjusting as needed
- Negotiate financial matters with clients and suppliers, resolving disputes where necessary
Studio & Team Collaboration
- Ensure all creative work aligns with client brand guidelines and objectives
- Act as the internal "gatekeeper" for quality before any work is shared with clients
- Support the internal delivery team in managing and scheduling workflows effectively
- Share your expertise across teams, fostering collaboration and contributing to the overall growth of the agency
What's on Offer?
This is an excellent opportunity to join a collaborative, innovative team in a role where you can make a real impact. If you're an experienced Senior Account Manager looking to elevate your career in a fast-paced, client-focused environment, this is the perfect role for you.
- Christmas period off on top of standard holiday allowance
- Benefits "pick 'n' mix"
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.