Automotive Technical Sales Advisor
Albrighton, Wolverhampton
£30,000 to £40,000 Basic Salary
Job Brief
The key function of this role is to support the sales team by providing a professional and customer orientated sales experience, focusing on profitable growth.
Key Accountabilities
- Handling calls from potential customers.
- Answering queries from customers about parts and repairs
- Maintain relationships and grow sales with existing and new customers.
- Detailed technical knowledge of the products and ranges
- Provide written quotations in line with the pricing guide and other relevant sources.
- Handle quotations and queries to resolution.
- Monitor progress of orders in terms of despatch dates and delays
- Manage primary customers to follow up enquiries and increase customer account coverage.
- Arrange customer collections and ensure all associated administration is completed, e.g. raise invoices and collection notes, request credit notes, etc.
- Maintain & update customer files as necessary.
Requirements, experience, and education
- Experience in technical sales, preferably within a automotive Remanufacturing, or engineering business.
- Transmissions knowledge would be preferred but not essential.
- Experience in negotiation and customer concern handling.
- Strong sales ability with a proven track record of success, in an external and internal sales role.
- Strong customer service focus with exceptional telephone manner
- Clear and precise communication skills
- Confident and assertive manner with good negotiation and objection handling skills
- The ability to remain calm under pressure and multi-task.
- The ability to build effective internal and external relationships.
- Able to work effectively in a team environment.