Business Unit: Commercial
Salary Range: Individual match + red hot benefits
Location: Remote - work from anywhere within the UK with occasional travel required to a hub
Live to challenge the status quo. Live a life more Virgin.
Our Team
We're seeking a natural born leader who is inspiring, strategic, and collaborative to successfully lead our awesome personal banking product team and oversee first class management of the product suite. You'll play a crucial role in defining the product roadmap to meet customer needs, ensuring compliance with key regulation, reporting, and successfully executing product initiatives at pace whilst achieving financial plan.
What you'll be doing
- Strong management of the personal product suite and associated calculators across each stage of the lifecycle (launch, in life & exit), ensuring adherence to the Groups Product Governance, Policy Frameworks and Senior Manager Regime
- Consumer Duty lead, overseeing the completion of personal product reviews, fair value assessments and governance reporting to a high standard with evidence of action being taken where performance does not meet expectations
- Role modelling excellent leadership behaviours and resulting in efficient collaboration, effective decision-making, and timely delivery across all initiatives
- Representing the brand of Virgin Money Personal Banking on key industry forums, ensuring views shared on key change and regulation
- Owning engagement with the Regulators and Virgin Money's three Line of Defence on key risk matters, including timely resolution on issues management
- Overseeing accurate and timely regulatory reporting: UK Finance / Competition Markets Authority / CASPR / HMT / PARS / PAD / FCA / PAYUK / BCOBS
- Ownership of key product risks and controls including monitoring
- Successfully leading execution for Product Regulatory & Mandatory Change in conjunction with Group stakeholders
- Owning the regulatory and mandatory customer communications strategy, including effective management of the Financial Services Compensation Scheme
- Establishing, tracking and oversight of KPIs to assess product performance, identifying areas for improvement, and data-driven decisions to improve outcomes (e.g., Complaints, CX, Consumer Duty, Product sales)
We need you to have
- Significant experience of creating and leading high performing product teams within a Retail Bank
- A strong technical product background and understanding of financial services
- Proven ability in executing complex product & regulatory change projects
- Significant experience in developing and managing products
- The ability to translate business goals, technology strategy and market knowledge into a product roadmap which prioritises delivery value and enables business agility
- Passion and experience of growing collaborative, empowered and inclusive teams, nurturing them to take ownership of outcomes
- Experience of operating at a strategic level with gravitas to engage, challenge influence at Exec level to get the best outcome
It's a bonus if you have but not essential
- Financial or Banking qualification
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more
- Up to five extra paid well-being days per year
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
- Market-leading pension
- Free private medical cover, income protection and life assurance
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
Please note that for this role, there are some checks that will need to be completed before starting. These include credit and criminal record checks and; as the role is part of the Senior Manager Regime and Certification Regime, it also requires enhanced pre-employment checks (six years of regulatory references). The successful applicant will also be subject to periodic employment checks.