Sales Coordinators x 3
- Location: Coulsdon
- Job Type: Full-time & Part Time
- Hours Available: Monday to Friday 8am to 5pm, 8.30am to 5.30pm and 12.30pm to 5.30pm
Are you looking to join a growing business within a friendly and dynamic team? Three exciting opportunities have arisen for dedicated Sales Coordinators to join a vibrant and collaborative Sales team in Coulsdon. These roles are pivotal in managing customer interactions, processing quotes and orders with precision and ensuring high-quality customer experience. The Sales Coordinator will play a key role in maintaining commitment to continuous improvement and exceeding expectations.
Day-to-day duties of the role:
- Process quotes and orders through multiple channels efficiently and effectively.
- Engage in upselling and cross-selling where appropriate.
- Support with tender quote input
- Proactively escalate issues and manage customer expectations.
- Build and maintain strong relationships with customers, getting to know them on a first-name basis.
- Handle calls and enquiries in line with service level agreements (SLAs).
- Follow up on quotes and manage the sales inbox.
- Contact customers for any queries on quotes/orders to ensure accuracy and adherence to company policy.
- Assist other areas of sales as required and ensure smooth handover of after-sales queries.
- Contribute to the quote conversion rate by efficiently turning quotes into orders.
Required Skills & Qualifications:
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Essential:
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Experience in a fast-paced customer service environment.
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Strong customer service skills with excellent communication and listening abilities.
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Proficient telephone manner and strong order processing skills with attention to detail.
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Desirable:
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Knowledge of the plumbing industry or technical experience in the industry.
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Familiarity with CRM systems & Microsoft Office.
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Experience in proactive calling.
Benefits:
- Competitive salary and job stability.
- Opportunities for professional growth and development.
- Supportive team environment focused on innovation and efficiency.
Please apply online now to avoid disappointment.