Purpose of the Role
Ensure all residents have a smooth and efficient moving experience. Work with the wider resident services team to create a community feeling within the development via social activities and events.
Key Responsibilities
Resident Service
- Makes introductory calls to future residents.
- Provides comprehensive move-in orientations to amenity spaces, the apartment particulars, the building and the neighborhood.
- Ensures all apartment inventories are completed prior to resident move in and that the home meets Savills standards
- Co-ordinates move in's to ensure there are no delays due to lack of lift availability, drop of bays space etc
- Visits all resident move-ins within 48 hours of move-ins to assure quality control.
- Receives large deliveries for residents by allowing access to resident apartments, when practical.
- Coordinates all utilities sign ups for residents.
- Handles any difficulties that residents experience with utilities and approved related vendors.
- Delivers move-in welcome gifts prior to resident possession dates.
- Coordinates move-ins with the leasing staff to assure a coordinated and smooth transition.
- Facilitates the handling of problems that residents have with their apartments with the Resident Manager / Maintenance Operative / Developer. Keeps the General Manager informed of situations.
- Special projects, as assigned.
- Ensure Inventories of all apartments are completed prior to resident move in.
- Assists with the creation of content for the developments Social Media channels.
Resident Relations
- Follow-up of resident requests to ensure that residents work has been completed and that residents are satisfied with the results.
- Acts as an intermediary to assess how resident service requests can be streamlined efficiently.
- Places follow-up phone calls to residents within one week after they move-in to ensure that residents are satisfied, and follows-up on any comments.
- Assists in the creation and implementation of social activities or other events to enhance the residents appreciation of the building as a home.
- Informs the Resident Services Manager of any resident concerns or occurrences in the building that are not standard.
- Special projects, as assigned.
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time
Skills, Knowledge and Experience
- Strong customer service ethic / background
- Proven experience in residential management, including organizing and problem-solving
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Experience in undertaking viewings would be an advantage
Working Hours - 5 over 7 days – Various shifts
Salary - £27,000 + (Plus potential lease up bonus)
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Please see our Benefits Booklet for more information.