- Monday – Friday 9-5pm
- Up to £24,000 per annum depending on experience
- Commission Scheme available- Possibility to earn an extra £350 per month. Phones are team target and Office errors are an individual target
- Bristol, Aztec West based – in office 5 days a week
Job Overview: Are you ready to embark on a dynamic career journey where your exceptional customer service skills can truly shine? We are seeking a Sales Coordinator to join our dedicated team. In this role, you'll be the welcoming voice and the problem-solving wizard behind our thriving customer relationships. You'll play a vital part in ensuring that our clients receive top-notch service from their first interaction with us to the timely delivery of their orders. If you're passionate about building lasting relationships, thrive in a fast-paced environment, and have a knack for multitasking, we want to hear from you.
Key Responsibilities:
- Deliver Exceptional Service: Process customer orders, enquiries, and aftersales requirements with precision, professionalism, and a friendly demeanour.
- Collaborate Efficiently: Engage daily with various departments, including merchandise, ordering and our warehouse team to swiftly resolve issues and ensure seamless operations.
- Manage Enquiries: Be the first point of contact for customer enquiries via email, phone, and order processing, always providing clear and helpful responses.
- Communication Mastery: Keep customers informed about company updates, liaise effectively with our CRM and Field Sales teams, and maintain open lines of communication internally.
KPI Excellence: Meet and exceed Key Performance Indicators (KPIs) to help us achieve our business targets while delivering exceptional customer service.
- Relationship Building: Collaborate closely with our Field Sales and CRM teams to establish and nurture long-term relationships with our valued clients.
- Feedback Champion: Share customer feedback, process improvements, and issues with the relevant teams and management to help us continually enhance our service.
- Escalation Point: Identify and escalate issues to the appropriate managers or team leaders when necessary to ensure swift resolution.
- Information Hub: Keep up-to-date with departmental information and ensure customers are regularly updated on their orders. Generate customer reports when required.
- Flexibility: Embrace the opportunity to adapt to evolving responsibilities and go above and beyond to support the company's goals
Proficiency in Microsoft Office suite • Strong administrative skills • Demonstrated ability to multitask effectively