Sheltered Retirement Housing Scheme Manager who has previous facilities / building and estate management experienceis required to join a team based in Staines-upon-Thames, Surrey.
ALL INDUSTRY BACKGROUNDS CONSIDERED
You won't necessarily have experience in this sector, as we recognise that transferrable skills and experience are just as valuable.
SALARY: £23,178 - £28,057 per annum (for 20 Hours) + Generous Benefits (see below)
**LOCATION:**Staines-upon-Thames, Surrey
JOB TYPE: Part-Time, Permanent
WORKING HOURS: 20 Hours per Week
JOB OVERVIEW
We have a fantastic new job opportunity for a Sheltered Retirement Housing Scheme Manager who has previous facilities / building and estate management experience.
Working as the Sheltered Retirement Housing Scheme Manager you will join a friendly and working team that support the day-to-day running of the retirement accommodation / older person's services, which make it easier for the users to live independently.
As the Sheltered Retirement Housing Scheme Manager you will manage the building and estate covering health and safety, manage facilities, support the Lettings Team with viewings, building security, older person's services and cleanliness.
DUTIES
Your duties as a Sheltered Retirement Housing Scheme Manager will include:
- Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary
- Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this
- Assist the Housing and Lettings Team by completing viewings, assessments, tenancy sign up and induction meetings to ensure customers understand the tenancy agreement, their rights and obligations, service specification and property facilities, complying with legislative and accreditation requirements
- Effectively manage the termination of tenancies and associated liaison with the voids, lettings team and contractors
- Provide a person-centred service to customers that encapsulates the 'Retirement Living' ethos utilising the provided tools and guides available
- Accountable for appropriate and effective safeguarding reporting and actions, in line with legislation and internal reporting systems
- Be responsible for customer engagement and consultation, facilitate customers' aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all
- Manage facilities including guest rooms and communal room bookings
- Manage low level ASB cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB
- Provide customers with advice and facilitating move to alternative accommodation as required
- To be the point of contact and liaison with all relevant agencies, both statutory and voluntary as required
- Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time
- Responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services' where appropriate
- Manage low level complaints or dissatisfaction on site
CANDIDATE REQUIREMENTS
You won't necessarily have experience in this sector, as we recognise that transferrable skills and experience are just as valuable
We are specifically looking for candidates with the right skills and attitudes, who will demonstrate and promote values of caring by nature, working better together and thinking for tomorrow
We would welcome your application if:
- You are experienced with working with vulnerable people and community groups
- Experienced, maintaining buildings health and safety requirements including regular inspections and monitoring and have
- Basic knowledge of welfare benefits and housing benefits
- You MUST have a driving licence and access to car for travel
BENEFITS
- 25 days' holiday (Plus Bank Holidays) pro rata increasing up to 28 days pro rata with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%.
APPLY TODAY...
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JOB REF: AWDO-P12329
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